We understand that sometimes purchases don’t work out as planned, and we want you to be completely satisfied with your purchase from our website. That’s why we offer a straightforward and easy-to-follow refund policy.
If for any reason you are not satisfied with your purchase, you can return the item within 14 days of the original purchase date for a full refund. The item must be in its original condition, unworn, and with all the original packaging and tags intact.
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. This number must be included in your return package to ensure proper processing.
Please note that all shipping and handling fees are non-refundable, and you are responsible for the cost of return shipping. Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
In the unlikely event that your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your package. We will work with you to arrange a return or exchange, and cover any associated shipping costs.
We take pride in offering high-quality jewelry, and we stand behind our products. If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at customer.service@talajewel.com .